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HSCO
FAQs

Here is a list of our most frequently asked questions. If you do not find the answer you are looking for, please give us a call at 541.382-3537. We're happy to help you!

The cremation of a pet is a traditional, respectful, clean, and rapid method of reducing a loved one's remains. A pet is gently laid to rest on the hearth of a crematory chamber and is then exposed to high temperatures that reduce the matter into cremated remains.

To arrange services, please contact our team at info@hsco.org or (541) 382-3537. We also provide walk-in service during our regular business hours. We will guide you through the process and help you decide on the best options for your pet.

Private cremation: Following the same dignified approach as human cremation, your pet will be cremated alone, and their remains will be returned to you. Communal cremation: Your pet will be cremated combined with other animals and cannot be returned to you. Additional options for memorialization, such as clay paw prints, are available with either service at an additional cost.

This is a common question, and rest assured that your beloved pet is tracked throughout the entire aftercare process. At West Coast Pet Memorial, a proprietary tracking system called Paws e-Track is used, which tracks your loved one through the pet aftercare journey. Your pet is assigned a unique identification number that is electronically scanned at multiple points through the aftercare process. At West Coast Pet Memorial, 100% traceability and transparency is offered. Please contact HSCO directly any time during business hours for an update on your pet.

All inorganic materials must be removed prior to the cremation process, such as collars, blankets, toys, clothes, etc. Prior to dropping off your pet's remains, please plan to remove any items you would like to keep. You may include organic materials, such as flowers or paper notes, to stay with your pet throughout the entire process.

Depending on the type of service you choose, return times may vary. Typically, you can expect to receive your pet's remains within 7-10 days. Our staff and the West Coast Pet Memorial team are always available to discuss the timing so you know when your pet's remains will be returned to you. The remains, or "cremains" as they are sometimes referred to, are completely safe for handling, scattering, or burial. If you plan to scatter them in a garden or natural area, we recommend using an organic soil mix like "Let Your Love Grow" to help balance the pH of the soil.

Yes, you may bring your pet directly to West Coast Pet Memorial. Please contact the care center so that the team can be prepared for your arrival. West Coast Pet Memorial – Dallesport: 102 E Dow Rd, Dallesport, WA 98617, (509) 637-0105, info.dallesport@westcoastpetmemorial.com.

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